Return & Refund Policy

Return Eligibility

Eligible items may be returned within 30 days of the date the order was delivered.

To qualify for a return, the item must be:

• Unworn, unused, and unwashed
• Free from stains, odors, deodorant marks, pet hair, makeup, or other signs of wear
• In its original condition
• Returned with all original tags and packaging, when applicable
• Accompanied by a valid Premo Brands order number or other proof of purchase

Premo Brands reserves the right to deny a return if the item does not meet these requirements.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless they arrived damaged, defective, or incorrect:

• Gift cards
• Items marked “Final Sale”
• Clearance items
• Custom-made or personalized products
• Items that have been worn, washed, altered, or damaged after delivery
• Items missing original tags or packaging
• Undergarments, socks, swimwear, or other hygiene-sensitive items, if sold
• Promotional or complimentary items
• Items purchased from another retailer or a Premo Cannabis retail location

A product being discounted does not necessarily make it final sale unless the product page or checkout clearly identifies it as such.

Exchanges

We do not guarantee direct exchanges because product availability may change.

For a different size, color, or product, you may be asked to:

1. Return the eligible item for a refund or store credit; and
2. Place a new order for the replacement item.

If you received a damaged, defective, or incorrect item, we may offer a replacement at no additional cost, subject to availability.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, submit the Return Request Form within 7 days of delivery and include clear photographs showing:

• The item
• The defect, damage, or incorrect product
• The shipping package
• The shipping label, when requested

Do not discard the item or packaging until your request has been resolved.

If the issue is confirmed, Premo Brands may provide a replacement, refund, store credit, or prepaid return label at our discretion.

Premo Brands is not responsible for damage caused by normal wear, improper washing, misuse, alteration, or failure to follow the product’s care instructions.

Return Shipping

For approved standard returns, including returns based on size, fit, color, or personal preference, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless:

• Premo Brands shipped the wrong item
• The item arrived damaged or defective
• Applicable law requires otherwise

When Premo Brands is responsible for the return, we may provide a prepaid return label.

We strongly recommend using a trackable shipping service and retaining your shipping receipt. Premo Brands is not responsible for returns that are lost, misdirected, or damaged while being shipped back by the customer.

Refunds

Once an approved return is delivered to us, please allow up to 7 business days for inspection.

We will notify you by email when the return has been approved or denied.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

Shipping charges, expedited shipping charges, return shipping costs, and other non-product charges are generally non-refundable.

If an item is returned used, damaged, incomplete, or otherwise outside this policy, we may:

• Deny the refund
• Issue a partial refund
• Deduct the loss in value from the refund
• Return the item to the customer at the customer’s expense

Late or Missing Refunds

If we have confirmed that a refund was issued but you have not received it:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If the refund is still missing after your financial institution’s normal processing period, contact us at info@premobrands.com .

Orders Returned to Sender

If an order is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, the customer may be responsible for:

• The original shipping cost
• Return-to-sender charges
• The cost of reshipping the order

Any approved refund may be reduced by these charges.

Cancellations and Order Changes

Orders enter production or fulfillment quickly. We cannot guarantee that an order can be canceled or changed after it has been placed.

Contact us as soon as possible at info@premobrands.com . If the order has already entered production or shipped, the normal return policy will apply.

Purchases Made at Premo Cannabis Locations

This policy applies only to merchandise purchased directly through premobrands.com.

Products purchased at a Premo Cannabis retail location or from another seller must be returned to the location or retailer where they were originally purchased and are subject to that seller’s return policy.